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Thank you for choosing Invotech Help for your billing and automation needs. We value your trust in our services. Please read this Refund and Cancellation Policy carefully to understand your rights and our practices.
1. General Policy
Due to the nature of our digital billing and automation services, all sales are final once the service has been rendered or activated. However, we are committed to customer satisfaction and will review refund requests on a case-by-case basis.
2. Eligibility for Refunds
You may be eligible for a full or partial refund under the following conditions:
- Technical issues: If the service was not delivered due to a system or server error attributable to Invotech Help.
- Duplicate payments: If you were charged more than once for the same service.
- Service not rendered: If the requested service was not delivered within the agreed time and no technical issue was reported from your end.
- Unauthorized transactions: If a payment was made without your knowledge or consent and verifiable evidence is provided.
Note: All refund requests must be submitted within 7 days of the transaction date.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
- Services have already been successfully delivered.
- The customer failed to provide accurate or required information.
- Refund request is made after the 7-day window.
- The issue is related to third-party platforms not under our control.
- Misuse of services or violation of our Terms & Conditions.
4. Cancellation Policy
- Service cancellations must be requested via email at support@invotech.help before the service is activated.
- If a cancellation request is made after service activation, no refund will be issued.
- Subscription services can be cancelled at any time, but no partial refunds will be granted for unused days in the current billing cycle.
5. How to Request a Refund or Cancellation
To request a refund or cancellation, please contact our support team with the following details:
- Full Name
- Registered Email ID
- Transaction ID / Order Number
- Reason for Refund or Cancellation
- Date of Purchase
Email: support@invotech.help
Response Time: Within 3 business days
6. Processing Time
Approved refunds will be processed within 7 to 10 business days, depending on your bank or payment method. Refunds will be credited to the original payment source only.